Conference another Person into a call

Within the Telus Business Connect softphone, when you are on an active call additional options will be available to you. One of those options is Add


You can select this option, and then enter an individual's name or extension to transfer the call to them.


To remove a single individual from the call, you can select the X beside their name or number.


While on an active call you can conference in someone from the HUD group. This can be a useful feature, as you do not need to type in their name or extension.


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