Conference another Person into a call

Within the Telus Business Connect softphone, when you are on an active call additional options will be available to you. One of those options is Add

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You can select this option, and then enter an individual's name or extension to transfer the call to them.

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To remove a single individual from the call, you can select the X beside their name or number.

Tip:

While on an active call you can conference in someone from the HUD group. This can be a useful feature, as you do not need to type in their name or extension.

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